June 2005
Best of chi-web - scottberkun.com
by 2 others (via)The chi-web and sig-ia mailing lists are two email based discussion groups on the topics of web usability, ui design and information architecture.
April 2005
37signals: Contingency Design White Paper
by 3 others (via)Contingency design is design for when things go wrong. It's the error messaging, graphic design, instructive text, information architecture, backend system, and customer service that helps visitors get back on track after a problem occurs.
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