20 April 2005
37signals: Contingency Design White Paper
by 3 others (via)Contingency design is design for when things go wrong. It's the error messaging, graphic design, instructive text, information architecture, backend system, and customer service that helps visitors get back on track after a problem occurs.
04 April 2005
Patterns of Intermediation
by 2 others (via)This is a working document whose aim is to define and describe a number of design patterns suitable for use when writing web intermediaries: bookmarklets, Greasemonkey scripts, or dynamic web interfaces, e.g. using XMLHttpRequest.
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