PUBLIC MARKS from longhorn2000

"SOA is the big paradigm change that signals more flexibility in market offerings and IT departments, with the emergence of what we’ve called “democratic software”. The formidable rise in adoption of SOA (Service Oriented Architecture) as a successful design philosophy foreshadows its reign as the totally dominant paradigm within two to three years."

"In the job search, your achievements can be your best assets. Make hiring managers aware of your abilities from the moment they read your resume. Remember, you want to show them how you can come in and make an impact right off the bat."

"That night, Peter sat at home too angry to watch his old television. He ate dinner with the family, and then went to the computer. He felt something changing. He knew that he was meant for more. He knew that there was something else out there for him. He knew that he could no longer tolerate “it could be worse.” He knew he needed a Plan B. He knew he must become…Job Boy!"

“Enterprises nowadays are spending more to upgrade the systems that their agents use, recognizing that information at the agent’s fingertips results in credibility and confidence with the customer, and cleaner disposition and resolution of each case. The net nominal result to the enterprise is a measurable boost in the productivity of customer-facing workers."

"It’s not just depression that leads quiet and active candidates to move their searches into high gear at this time of year. Bonus structures, vacation time, and advancement opportunities are often determined by where you are and how you’re doing in the early months of the year. So, as things pick up, it’s important for recruiters to communicate with candidates and hiring managers in order to make the right match."

“Email integration with CRM is an important part of the CRM deployment for any enterprise. This is true simply because we all live and conduct our business in our email clients to a very large degree. RSS feed readers and IM (instant messaging) both have their place in our lives, as does the visual Web browser. In some sites the visual Web browser is now more commonly used as a thin client for CRM consumption than for surfing the Web. But email is the one ubiquitous thing we can’t ignore, and always turn to."

In order to keep up with the changing business landscape, recruiters must be willing to adapt and they must be willing to seek out talent on all shores. While many of the skills that the best recruiters possess will help them recruit globally, there are other steps that must be taken to effectively find top international talent. You must understand the country and the culture you’re recruiting in.

Current trends in CRM today include a drive towards end-to-end system unity, and this aligns with the Forrester prediction that companies will prefer to get more out of their existing systems than to purchase completely new systems.

"We’ve reached the half-way point of our Recruiter Bill of Rights, and we’ve come to a topic that some candidates shy away from: Salesmanship. A top recruiter knows that a candidate can have a great background and huge plans for the future, but never even get close to landing the job they want because they simply can’t or aren’t willing to sell themselves."

"Nowadays in CRM we see great strides made in analytics, which serves both to help the enterprise determine the value of each customer, and also to create a personalized experience for each customer across all the enterprise touchpoints."

"We’ve mentioned before that lying on a resume doesn’t benefit anyone. We’ve suggested that it can keep you from getting a job that you were in the running for, or it can end up landing you in a job that you’re just not qualified for, leading to a quick dismissal and a setback in future job searches. Our advice, along with the advice of mom’s everywhere, is still going unheeded by some. A recent CareerBuilder Poll shows that a sizeable number of job candidates are still lying on their resumes."

"Users can create customizations and streamline in ways they wouldn’t dare attempt with the standard Amdocs client. One customer added a new customization where entering the most basic case information delivered a report with complex formatting and logic that they couldn’t have derived using their other options of Crystal Reports or Actuate."

"Once you have it in mind what you really want, you’ll need the tools to find those companies that can truly give it to you. We believe that you can find the job that is the right match for you, one that meets your needs and enables you to set and reach new goals. The tools to find that realistic dream job are coming."

"Convergence never stops happening. The convergence between the Internet and corporate networks continues as CRM (customer relationship management) meets SN (social networking). It’s been talked about for some time now, Fast Company discussed it in the context of sales leads and contact management in 2004"

In the near future, both candidates and recruiters will have access to tools that will allow them to better communicate, providing candidates with access to even more job openings. This should make it easier for both parties to achieve their goal matching up with the right job.

Here’s one example of giving agents more flexibility in their service calls. Users of the Clarify™ ClearSupport and ClearLogistics applications have always hated having to switch back and forth between the two apps, so Dovetail’s clients made it so they don’t have to. One of many improvements to the business process that helps the agent give better service.

They often suggest tweaking your resume or committing more time to making quality contacts. Both of these steps can give you a leg up in your search, but there are times when it takes more than that. Recruiters can point out where skills and experience are lacking, and they can point candidates in the right direction to help rectify those weaknesses. However, the advice only works if candidates are willing to listen and willing to make changes when necessary

Enterprises could avoid thinking in terms of “rip and replace” with systems, and instead perhaps look for the most flexible integrations and enhancements they can find or create: flexibility in this case referring to vendor culture as well as codebase. Over time we’ll talk about Dovetail’s legendary ease of integration.

Well, employees aren’t the only ones who have to deal with quick changes in the workforce. Just as companies have become faster to let their people go, so have employees become faster at taking off for something new

Over the last 12 years of working with Clarify, email integration always seems to be a key topic of conversation, and I get many questions about email integration capabilities. So hopefully this post will answer most of these questions. I'm sure there will be details I've missed (especially on some of Clarify's later version capabilities), so please leave a comment.

"The idea of starting something new can be a daunting one, but if you have the proper tools, you’ll find that you have a much better chance of ending up where you want to go in a shorter amount of time than you ever thought it would take."

"Customers with complaints or problems are the greatest opportunity for any business: help out a customer who cares enough to call you (rather than abandon you without a word), and you’ve probably just created a customer for life, and an evangelist for your company. Marketing has long believed this, and gradually the concept is being absorbed by the technologists who create software systems. The most interesting part of CRM today lies in the area of Customer Service and Support, CS&S. This is where the acquisition cost of the customer is either preserved or thrown away."

"The business landscape can change like the weather. However, one thing won’t change. There will always be a need for talent. Companies and recruiters simply have to shift their approaches to finding that talent as the world changes around them."

"Is the on-demand delivery model the largest single contributor to the renaissance of CRM from its moribund state of two-three years ago? The industry seems to think so, from an informal survey taken by CRMBuyer."