public marks

PUBLIC MARKS from bhartzer with tags customer & marketing

2013

Customer Service and Digital Strategy

Earned media from great customer service carries a lot of weight today. A hotel that plans its digital strategy could reap benefits long into the future.

2011

How to Use Twitter for Customer Service

There is now a great new tool for customer service that would probably not expect: it is called Twitter. Not only is Twitter a great social networking web site, Twitter is a great tool. And, more importantly, a time saver. On the Standing Dog Blog, we have a great blog post by Paul Griffith about how use Twitter as a customer service tool for your

2008

Using Applied Science to Prevent Loss of Customers and Profits

Each customer is an investment and represents hours of marketing efforts and expenditures. Each customer lost represents an investment that is no longer reaping dividends. Having customers, not merely acquiring customers, is crucial for business success.