2013
Customer Service and Digital Strategy
Earned media from great customer service carries a lot of weight today. A hotel that plans its digital strategy could reap benefits long into the future.
2012
You Are Not Your Customer
When it s time to design your website, remember to include design elements that won t alienate your customers.
2011
How to Use Twitter for Customer Service
There is now a great new tool for customer service that would probably not expect: it is called Twitter. Not only is Twitter a great social networking web site, Twitter is a great tool. And, more importantly, a time saver. On the Standing Dog Blog, we have a great blog post by Paul Griffith about how use Twitter as a customer service tool for your
2010
PathView Cloud Generates New Revenue for Managed Services
LinkStatus, an Apparent Networks customer and large managed services provider in the UK, provides continuous monitoring and testing of network performance so that its customers can focus on more important, business critical issues. The company specializes in assessing and reporting traffic type and volume; implementing services for deployment and m
Enersource Hydro Mississauga Deploys Oracle Utilities Solution
Enersource Hydro Mississauga (EHM) recently replaced its legacy customer information system (CIS) with Oracle Utilities Customer Care and Billing to improve customer satisfaction and help comply with its soon-to-be-implemented Time-of-Use (TOU) billing requirements.
2009
HP Introduces Three New Telecom OSS Solutions
HP is introducing three software solutions to help communications service providers manage the customer experience to create greater loyalty, especially among high-value customers.
Online Backup Company Carbonite Loses Customer Data
The Boston Globe and other outlets reported this weekend that Carbonite lost data for 7,500 customers.
2008
New Service Plans Meet A Wide Variety Of Customer Needs
Service Experts has announced a comprehensive and enhanced set of service plans that are designed to meet the needs of every homeowner.
Wise Investing: Customer Surveys and ROI
Scientific research determines that a small increase in customer satisfaction can equal a major increase in ROI.
How to Conduct a Survey - Creating the Survey
Part three of a series describing the basic strategies for creating effective customer and employee surveys.
Using Applied Science to Prevent Loss of Customers and Profits
Each customer is an investment and represents hours of marketing efforts and expenditures. Each customer lost represents an investment that is no longer reaping dividends. Having customers, not merely acquiring customers, is crucial for business success.
Best PPC Management
The Top 10 PPC Management Awards are based on the offered services, package diversity, value, customer service, feedback and website popularity of the selected companies.
How to Conduct a Survey - Intro
The first in a series of articles designed to to explain the very basics of conducting a customer or employee survey.
Quiktron Recognized for Commitment to Outstanding Customer Satisfaction
The National Business Research Institute (NBRI) awarded Customer Satisfaction Excellence to Quiktron, Inc., and welcomed them to the NBRI Circle of Excellence.
Amdocs Introduces Unified Mobile Commerce, Search and Advertising Platform
Amdocs (NYSE: DOX), a leading provider of customer experience systems, has introduced the first unified platform for mobile service providers to offer digital marketplaces connecting advertisers, publishers, merchants and consumers.
T-Systems and Neural Technologies Provide T-Mobile USA with Fraud Management Solution
T-Mobile USA, Inc. has contracted T-Systems North America, Inc. and Neural Technologies to provide a new fraud management solution tool to protect customer data.
Intec Continues Dominance in Poland New Contract at Exatel
Intec, a global leader of business and operations support systems (BSS/OSS) for fixed, wireless and next generation networks, has a new contract deal with existing customer Exatel, one of the biggest providers of communications services in Poland. Under the terms of the agreement Exatel will upgrade to the latest versions of Intec’s market leading Mediation and Interconnect billing solutions.
InCharge Debt Solutions Recognized for Commitment to Outstanding Customer Service
To qualify for this honor, the organization must score at or above the 75th percentile when measured against NBRI’s Benchmarking Database and/or must improve 5 normative percentiles in total company score over the last survey.
4,000 Customer Email Accounts Deleted
A Charter spokesperson said an accident during routine maintenance deleted 14,000 accounts. Customers lost all of the information in the deleted accounts, including e-mails, photographs and bills.
National Business Research Institute to Award 2008 Circle of Excellence
The National Business Research Institute will be giving the NBRI Circle of Excellence Award to those organizations that have shown a dedication to improving customer and/or employee satisfaction.
Martin Dawes Systems and O2 Sign New Agreement for Billing Systems
Martin Dawes Systems, an international provider of billing, customer care and revenue assurance solutions, has been appointed as a supplier to UK mobile operator O2 of billing systems for O2 business, corporate and SME subscribers.
StayinFront Joins HP Developer and Solution Partner Program
StayinFront, Inc., a global provider of enterprise-wide customer relationship management (CRM) applications, decision support tools, data services, sample inventory management solutions and eBusiness systems, has been accepted into the HP Developer amp; Solution Partner Program (DSPP).
Domain Name Acquisition is Tricky Business
Personally I don’t see Network Solutions behavior as offensive as some others playing in the space, because they are merely attaching themselves to a domain that was initially checked through their interface, and offering it at their regular (inflated) price. They could say they are assisting the customer by reserving it temporarily on behalf of the Network Solutions customer who has expressed interest. If they allow it to drop in 4 days or so, the behavior is more of a shame than criminal.
2007
Do You Ignore the Advice That You Pay to Receive?
Why do individuals ignore advice? Is it due to stubbornness, pride, or lack of confidence in the person giving the advice? The latter sometimes happens when we are young adults, especially when the advice is from our parents.
Telrad Networks Introduces Full End-to-End Voice over WiMAX Solution · Telecom Billing OSS News Review
Telrad Networks, a veteran developer of carrier-grade telecommunications equipment, has released the Commatch 1000 series of VoIP customer premises equipment (CPE) as part of its offering for Voice over WiMAX.
