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OneOrZero provides a powerful enterprise help desk, knowledgebase and reporting system backed by a highly configurable and extensible Action & Information Management System which allows you to 'build your own system' on the fly. With workflow (process and actions), metadata (custom fields and item types) and security that is highly configurable out of the box in our easy to use configuration pages, you can extend your system well beyond just being a helpdesk and knowledgebase product. You could create a project management system, a CRM, a change management system - your ideas can be implemented with ease.