排队理论 - 怪兽披头三
by jackiege & 1 other
排队的秘诀是：既不能让顾客失去耐心又不能让他们对等待的价值产生疑问。队伍长度和等待的时间比的平方成正比。女性上厕所平均1.5分钟，男性40秒，因此女厕所门前的队伍长度至少是男厕所的五倍。
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by jackiege & 1 other
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