public marks

PUBLIC MARKS from touristic with tag hotel

This year

2013

You Can Now Book Hotels Through Twitter - Forbes

To that end, Loews Hotels are now letting users book hotel rooms completely through Twitter, removing the need for an online booking portal. According to USA Today, users need only tweet to @Loews_hotels and use the hashtag #bookloews for an online agent to respond to the tweet and sort out the details. When a rate and dates are settled, the booking agent will send over a secure form for credit card processing.

OTAs, reviews and the new comp set: a case study for hotels | Reknown

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1. Make service the No. 1 priority. At the time of opening, says Rota, “Ownership and management hoped that it would be the clean design and high-end amenities that would set it apart from its three-star brethren. Though they did not hurt, it was service that grabbed out guests’ attention and has driven the hotel to lead in rate. It sounds like a poster in the back office, but it’s not—service is our culture.” A quick glance at the many OTA reviews citing “friendly staff” shows that guests overwhelmingly agree.

2012