24 January 2007
Literally 'Burying the Hatchet' | Business Management | Sappiens.com
To overcome old wounds you may need to work on a symbolic level.
19 January 2007
Get out of the ivory tower | Sales Management | Sappiens.com
Popeye's Chicken & Biscuits is a popular chain of more than 1,300 restaurants in 20 countries. They promote understanding between the people in head office and those in the restaurants with a range of vigorous and innovative programs.
Make it Person-to-Person | Marketing | Sappiens.com
Automation is essential for expanding and accelerating service in many industries. But when individual care or attention is required, customers need contact with real people. When human energy flows and connects, good things (can) get done.
16 January 2007
Complaints + Compliments = Good communication | Business Management | Sappiens.com
Some companies track a monthly "complaints and compliments ratio" for each branch, store, department, country or station. This approach has a fundamental flaw. Here's why:
The Police debates
In today's world of intensifying competition and rising customer expectations, organizations need staff who understand key issues and appreciate sometimes conflicting points of view.
12 January 2007
The Truth About Really Great Customer Service | Business Management | Sappiens.com
This article reveals the number one secret of extraordinary customer service.
11 January 2007
20 Words to Build a Better Future | Sales Management | Sappiens.com
If you want to increase sales, enhance customer service or consistently improve performance, ask your customers this question (20 words):
06 January 2007
The Amazing Harvey Mackay | Business Management | Sappiens.com
Harvey's original mission statement for the Mackay Envelope Corporation was: "To be in business forever". His passion for preparation is one way Harvey works to achieve this goal.
100% is Not Enough. You Need 120% | Business Management | Sappiens.com
If you work hard and smart you may finally reach the top - #1! And then what? If you want to stay there, you've got to work even harder, and smarter! Give it your all. Give it your best. Give it 120%.
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