31 January 2007
Bend the rules and win
Recognition doesn't need to be formal or financial. Sometimes a softer touch will make a stronger impact.
30 January 2007
New titles open new possibilities
In my writing I've pointed out how titles can influence the moods and expectations of those around us. Here are some good examples sent in from readers around the world:
24 January 2007
Induct your employees or pay the price
In today's fast paced marketplace it is easy to neglect the small important things! Failing to induct an employee can lead to expensive litigation claims against your business.
Muggers in our midst - Gossip and the grapevine can ruin your business
I heard it on the grapevine: the old song goes. But the grapevine has the potential to cause your business strife, misunderstanding and ruin! In effect the rumor mill and gossip are dangers you cannot afford to ignore. People who indulge in these behaviou
Literally 'Burying the Hatchet' | Business Management | Sappiens.com
To overcome old wounds you may need to work on a symbolic level.
22 January 2007
Where have all the honest managers gone? | Business Ethics | Sappiens.com
Is honesty missing from management today? Does honesty have any impact on morale, productivity, employee turnover? Find out the latest research results and how a manager can apply these results on a day to day basis.
Advertising Design is Dead | Advertising | Sappiens.com
Traditional advertising design, of course. I have written several times about the revolution that is taking place in the advertising industry, specially online advertising. In the last years, hundreds of thousands of micro and small companies have started
19 January 2007
How to be customer unfriendly
Revolutionary transformation can have great power - but evolutionary change may keep your customers happier and profitably on board
Get out of the ivory tower | Sales Management | Sappiens.com
Popeye's Chicken & Biscuits is a popular chain of more than 1,300 restaurants in 20 countries. They promote understanding between the people in head office and those in the restaurants with a range of vigorous and innovative programs.
Make it Person-to-Person | Marketing | Sappiens.com
Automation is essential for expanding and accelerating service in many industries. But when individual care or attention is required, customers need contact with real people. When human energy flows and connects, good things (can) get done.
18 January 2007
Laundry unlimited bounces back | Marketing | Sappiens.com
We use a convenient laundry service that picks up our dry-cleaning and delivers.
16 January 2007
Complaints + Compliments = Good communication | Business Management | Sappiens.com
Some companies track a monthly "complaints and compliments ratio" for each branch, store, department, country or station. This approach has a fundamental flaw. Here's why:
The Police debates
In today's world of intensifying competition and rising customer expectations, organizations need staff who understand key issues and appreciate sometimes conflicting points of view.
12 January 2007
The Truth About Really Great Customer Service | Business Management | Sappiens.com
This article reveals the number one secret of extraordinary customer service.
11 January 2007
Is it risky doing business with you? | Marketing | Sappiens.com
IF YOU KNEW THAT YOU COULD NOT LOSE, WOULD YOU BET ON A SURE THING?
Don't Let This Attitude Wreck Your Career | Entrepreneurship | Sappiens.com
Discover the attitude that is holding back many people's - and maybe your - career development... and how to avoid it.
20 Words to Build a Better Future | Sales Management | Sappiens.com
If you want to increase sales, enhance customer service or consistently improve performance, ask your customers this question (20 words):
In Your Best Interest | Sales Management | Sappiens.com
A diversified medical group suffered from a common procedure that frustrated patients, doctors and laboratory technicians every day. First, doctors sent their patients to the laboratory for tests. After the tests, patients asked the laboratory technicians
09 January 2007
Grow Your Small Business to the Next Plateau | Small Businesses | Sappiens.com
It's been said that the hardest task in sports is hitting a fast ball. Clearly, the folks who say this have never tried hitting a golf ball. Anyway, here's my nomination for the most difficult task in small business: Growing to the next level when you ha
Productive Meetings Tips | Business Management | Sappiens.com
There's one simple secret to effective meetings: set an agenda and stick to it. The agenda drives the content and outcomes of the meeting and, where appropriate, should reflect the needs of all attendees so everyone has a buy-in and an interest in the out
Pro-Networking: Creating Connections
There are any number of different networking groups and events that you could choose to attend. To make the most effective use of your time and energy, it's worth investing effort in identifying and sampling groups that look like they might suit your pers
06 January 2007
The Amazing Harvey Mackay | Business Management | Sappiens.com
Harvey's original mission statement for the Mackay Envelope Corporation was: "To be in business forever". His passion for preparation is one way Harvey works to achieve this goal.
100% is Not Enough. You Need 120% | Business Management | Sappiens.com
If you work hard and smart you may finally reach the top - #1! And then what? If you want to stay there, you've got to work even harder, and smarter! Give it your all. Give it your best. Give it 120%.
04 January 2007
Unlocking the Myth of Hypnotic Communication
Regardless, of the mystique surrounding hypnotic communication, there is no hocus-pocus involved, and the only tool you will need is your MIND. Sound too easy?
02 January 2007
'Pain-in-the-Neck' Customers
Some customers complain and complain and complain. They never stop complaining. No matter what you do, they still complain. If you work too hard to keep these 'pain-in-the-neck' customers happy, they can run you right out of business.
