09 February 2007
How to select your boss - a three pronged strategy
When applying for a new job, we are (rightly) concerned about putting our best foot forward and making sure that we are selected. Often we neglect the fact that it is a two way street - they select us and we select them. This article provides some sound "
05 February 2007
Realtors - It's time to take charge | Business Management | Sappiens.com
The Next Real Estate Industry Revolution: A primer on how to become a full service provider to your clients.
Realtors - It's time to take charge
The Next Real Estate Industry Revolution: A primer on how to become a full service provider to your clients.
04 February 2007
How to turn mistakes into miracles (And more money)
When I think of all the mistakes I've made in my business (some small and some not-so-small), it's important to remind myself that "perfect" doesn't equal more successful.
31 January 2007
It pays to help new staff start right | Human resources | Sappiens.com
Staff members who are properly trained and welcomed at the beginning of their careers will feel good about their choice of employer, fit in more quickly with peers and colleagues and readily contribute new ideas.
Bend the rules and win
Recognition doesn't need to be formal or financial. Sometimes a softer touch will make a stronger impact.
30 January 2007
New titles open new possibilities
In my writing I've pointed out how titles can influence the moods and expectations of those around us. Here are some good examples sent in from readers around the world:
24 January 2007
Induct your employees or pay the price
In today's fast paced marketplace it is easy to neglect the small important things! Failing to induct an employee can lead to expensive litigation claims against your business.
Empowerment makes dollars and sense
Empowerment exists when employees have the authority to make decisions and take appropriate actions without first seeking approval from others. Empowerment allows frontline service staff to act quickly for their customers, improving customer satisfactio
Literally 'Burying the Hatchet' | Business Management | Sappiens.com
To overcome old wounds you may need to work on a symbolic level.
22 January 2007
Performance managment - Keeping it simple
Performance Management is a process that both employer and employee often fear! Why is this so! There is much misinformation about the performance management process and performance appraisals in management circles today.
Where have all the honest managers gone? | Business Ethics | Sappiens.com
Is honesty missing from management today? Does honesty have any impact on morale, productivity, employee turnover? Find out the latest research results and how a manager can apply these results on a day to day basis.
Advertising Design is Dead | Advertising | Sappiens.com
Traditional advertising design, of course. I have written several times about the revolution that is taking place in the advertising industry, specially online advertising. In the last years, hundreds of thousands of micro and small companies have started
19 January 2007
Get out of the ivory tower | Sales Management | Sappiens.com
Popeye's Chicken & Biscuits is a popular chain of more than 1,300 restaurants in 20 countries. They promote understanding between the people in head office and those in the restaurants with a range of vigorous and innovative programs.
Make it Person-to-Person | Marketing | Sappiens.com
Automation is essential for expanding and accelerating service in many industries. But when individual care or attention is required, customers need contact with real people. When human energy flows and connects, good things (can) get done.
16 January 2007
Complaints + Compliments = Good communication | Business Management | Sappiens.com
Some companies track a monthly "complaints and compliments ratio" for each branch, store, department, country or station. This approach has a fundamental flaw. Here's why:
Whine, moan & complain - Then contribute | Business Management | Sappiens.com
Every month I receive messages from students and readers that begin, "I got such terrible service from..." and often close, "...and I'll never go back there again!" I find these stories upsetting, occasionally entertaining, but rarely are they motivati
The Police debates
In today's world of intensifying competition and rising customer expectations, organizations need staff who understand key issues and appreciate sometimes conflicting points of view.
15 January 2007
Real estate, wealth accumulation and the rise of prosperity | Business Management | Sappiens.com
On whether it is wiser to treat real estate capital accumulation as a nest egg or as a credit card, that is to save as opposed to spend.
12 January 2007
The Truth About Really Great Customer Service | Business Management | Sappiens.com
This article reveals the number one secret of extraordinary customer service.
11 January 2007
How To Claim That New Career Whatever Your Qualifications | Entrepreneurship | Sappiens.com
Considering a career change... but worried that you may not have the background or qualifications to make the change? Here's what to do...
Is it risky doing business with you? | Marketing | Sappiens.com
IF YOU KNEW THAT YOU COULD NOT LOSE, WOULD YOU BET ON A SURE THING?
Don't Let This Attitude Wreck Your Career | Entrepreneurship | Sappiens.com
Discover the attitude that is holding back many people's - and maybe your - career development... and how to avoid it.
20 Words to Build a Better Future | Sales Management | Sappiens.com
If you want to increase sales, enhance customer service or consistently improve performance, ask your customers this question (20 words):
In Your Best Interest | Sales Management | Sappiens.com
A diversified medical group suffered from a common procedure that frustrated patients, doctors and laboratory technicians every day. First, doctors sent their patients to the laboratory for tests. After the tests, patients asked the laboratory technicians
