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PUBLIC MARKS from cyberien with tag "live chat"

26 January 2007 05:15

Colloquis - Automating Customer Service One Conversation At A Time

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Colloquis' Automated Service Agent™ (ASA) system represents the next generation of online customer service, combining the quality and intimacy of attended support with the low cost of self-service. The Automated Service Agent™ system stands out for its ability to converse in natural language with customers, minimizing frustration and increasing satisfaction. Customers ask questions in their own words and get direct answers, not pages of search results. • Available to customers 24x7 • Serve a virtually infinite number of customers at once • Respond immediately and accurately

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