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12 April 2012 12:00

Taking the Sears Time Machine for a Test Drive « ASCII by Jason Scott

by night.kame

Can you imagine many contemporary companies having this situation for, say, a hard drive or a flat-screen TV? A custom, in-house manual for their repair department to be able to take the item in and fix it back into working order? Those times are, on the whole, pretty much gone.

And they have to be – margins are smaller than ever, integration is still vertical but not in the name of making things better, and who cares, we’re going to throw all this crap out in 2 years when we add a whooziz to it.

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