public marks

PUBLIC MARKS with tag helpdesk

June 2009

April 2009

Help Desk / HelpDesk and Task Management - Open Source, Free and Supported Software by OneOrZero

by delavigne & 1 other
OneOrZero provides a powerful enterprise help desk, knowledgebase and reporting system backed by a highly configurable and extensible Action & Information Management System which allows you to 'build your own system' on the fly. With workflow (process and actions), metadata (custom fields and item types) and security that is highly configurable out of the box in our easy to use configuration pages, you can extend your system well beyond just being a helpdesk and knowledgebase product. You could create a project management system, a CRM, a change management system - your ideas can be implemented with ease.

March 2009

February 2009

December 2008

SiT! Support Incident Tracker | sourceforge.net

by simon_bricolo
web based application which uses PHP and MySQL for tracking technical support calls/emails (also commonly known as a 'Help Desk' or 'Support Ticket System')

November 2008

SupportIncidentTracker | sourceforge.net

by simon_bricolo
Support Incident Tracker (or SiT!) is a Free Software/Open Source (GPL) web based application which uses PHP and MySQL for tracking technical support calls/emails. Manage contacts, sites, technical support contracts and support incidents in one place.

September 2008

January 2008

Legacy Single Sign-On : A Competitive Analysis

by nhoizey
Gartner Group indicates that in the year 2000, a full 30% of helpdesk calls were password related. The report went on to suggest that each password reset cost the average company about $32

October 2007

September 2007

August 2007

Parature Inc.

by fbureau & 2 others
Help Desk Software, Customer Support & Service, Helpdesk Management Software

Cerberus Helpdesk

by fbureau
Helpdesk, Email Management, Trouble Ticket System, Customer Relationship Management