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This year
Hardballs: How To Mind Control Customer Service Reps
by ERSWeb
(via)
It boils down to, without raising your voice, asserting control over the conversation from the beginning and then never relinquishing that power. By the time you read the true success story at the end, you'll swear the author has Jedi mind-control over customer service reps...
2007
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2006
2005
Best Practices in Sustainable Finance
by tsalon
a profile of 21 best practice financial organizations and initiatives in CSR covering banking, asset management and insurance.
Wired News: Microsoft Censors Chinese Blogs
by tsalon
microsoft's spokesperson explains the company's decision; RSF talks about why they're running a media campaign on the topic
A Minute with Dan: Don't Mention Democracy | Bayosphere
by tsalon
Re: MSN Space's censorship in China
