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PUBLIC MARKS from ERSWeb with tag "Call Center"

11 January 2008 16:30

Hardballs: How To Mind Control Customer Service Reps

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It boils down to, without raising your voice, asserting control over the conversation from the beginning and then never relinquishing that power. By the time you read the true success story at the end, you'll swear the author has Jedi mind-control over customer service reps...

Call Center CSR service

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PUBLIC MARKS from ERSWeb with tag "Call Center"

11 January 2008 16:30

Hardballs: How To Mind Control Customer Service Reps

brianwaustin's TAGS related to tag "Call Center"