PUBLIC MARKS with tags ticket & php

Many users are avoiding bug-reporting, due to it's often very technical approach, using long, technical terms and a huge input form. "BUGS" offers an easy-to-use and understand wizard when reporting bugs. "BUGS" offers a step by step "wizard", with pre-determined choices, where users easily can see where they are, what they are doing, and how long it will take to enter the bug report.

osTicket is a widely-used open source support ticket system. Plain and simple it is a lightweight feature packed support ticket tool written mainly using PHP scripting language. An attractive alternative to higher-cost and more complex customer support systems; simple, lightweight and easy to setup and use. The best part is, it's completely free.