08 July 2007
SupportSuite
by springnet
Kayako SupportSuite offers true integrated Multi-Channel solution allowing you to manage your emails, online issues, chats, self service and issues received by phone.
22 May 2007
21 May 2007
Using Twitter in IT Support
by springnet
who the heck would want to know that?" Then, after about 30 seconds, I slapped myself - gently - and thought "IT Support organizations, that's who!"
20 May 2007
About HTNG
by springnet
HTNG is a nonprofit organization with global scope, formed in 2002 to facilitate the development of next-generation, customer-centric technologies to better meet the needs of the global hotel community
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