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March 2007

October 2006

Service Level Agreement Zone

by holyver (via)
A service level agreement is a document which defines the relationship between two parties: the provider and the recipient. This is clearly an extremely important item of documentation for both parties. If used properly it should: * Identify and define the customer’s needs * Provide a framework for understanding * Simplify complex issues * Reduce areas of conflict * Encourage dialog in the event of disputes * Eliminate unrealistic expectations ...

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