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PUBLIC MARKS with tags sla & doc

15 October 2006 14:00

SLM is not SLA

by holyver
The acronyms SLM (service-level management) and SLA (service-level agreement) are not synonymous. SLM, among accomplishing other goals, can help enterprise network managers automatically track how well service providers deliver on their SLAs. And SLAs, really just written contracts, serve as an insurance policy for companies getting Internet, network or application services from an external service provider or carrier.

15 October 2006 13:00

Template: Internal Service Level Agreement (Short-Form)

by holyver
This template provides a general description of the intent of the service level agreement (SLA) as well as the owners, approval and review process, and a definition of the terms used in the document. Customize this template by filling in all italicized text.

Template: Internal Service Level Agreement

by holyver
This template provides a general description of the intent of the service level agreement(SLA) as well as the owners, approval and review process, and a definition of the terms used in the document. Customize this template by filling in all italicized text.

15 October 2006 02:00

Le Service Level Agreement ou SLA

by holyver (via)
Le Service Level Agreement ou SLA est une expression anglaise qui peut être traduite par « Accord de Niveau de Service » ou par « Engagement de Service », ou encore plus simplement « Convention de Service ». Le SLA est le contrat ou la partie du contrat spécifiant l’ensemble des niveaux de services à fournir par le prestataire informatique au(x) client(s). Il s’agit d’un engagement formel et contraignant, établi entre un prestataire et son (ses) client(s).

15 October 2006 00:00

Service Level Agreement Zone

by holyver (via)
A service level agreement is a document which defines the relationship between two parties: the provider and the recipient. This is clearly an extremely important item of documentation for both parties. If used properly it should: * Identify and define the customer’s needs * Provide a framework for understanding * Simplify complex issues * Reduce areas of conflict * Encourage dialog in the event of disputes * Eliminate unrealistic expectations ...

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last mark : 15/10/2006 14:12