public marks

PUBLIC MARKS from bhartzer with tags customer & that

2013

Customer Service and Digital Strategy

Earned media from great customer service carries a lot of weight today. A hotel that plans its digital strategy could reap benefits long into the future.

2012

You Are Not Your Customer

When it s time to design your website, remember to include design elements that won t alienate your customers.

2011

How to Use Twitter for Customer Service

There is now a great new tool for customer service that would probably not expect: it is called Twitter. Not only is Twitter a great social networking web site, Twitter is a great tool. And, more importantly, a time saver. On the Standing Dog Blog, we have a great blog post by Paul Griffith about how use Twitter as a customer service tool for your

2010

PathView Cloud Generates New Revenue for Managed Services

LinkStatus, an Apparent Networks customer and large managed services provider in the UK, provides continuous monitoring and testing of network performance so that its customers can focus on more important, business critical issues. The company specializes in assessing and reporting traffic type and volume; implementing services for deployment and m

2009

Online Backup Company Carbonite Loses Customer Data

The Boston Globe and other outlets reported this weekend that Carbonite lost data for 7,500 customers.

2008

New Service Plans Meet A Wide Variety Of Customer Needs

Service Experts has announced a comprehensive and enhanced set of service plans that are designed to meet the needs of every homeowner.

Wise Investing: Customer Surveys and ROI

Scientific research determines that a small increase in customer satisfaction can equal a major increase in ROI.

Using Applied Science to Prevent Loss of Customers and Profits

Each customer is an investment and represents hours of marketing efforts and expenditures. Each customer lost represents an investment that is no longer reaping dividends. Having customers, not merely acquiring customers, is crucial for business success.

National Business Research Institute to Award 2008 Circle of Excellence

The National Business Research Institute will be giving the NBRI Circle of Excellence Award to those organizations that have shown a dedication to improving customer and/or employee satisfaction.

Domain Name Acquisition is Tricky Business

Personally I don’t see Network Solutions behavior as offensive as some others playing in the space, because they are merely attaching themselves to a domain that was initially checked through their interface, and offering it at their regular (inflated) price. They could say they are assisting the customer by reserving it temporarily on behalf of the Network Solutions customer who has expressed interest. If they allow it to drop in 4 days or so, the behavior is more of a shame than criminal.

2007

Do You Ignore the Advice That You Pay to Receive?

Why do individuals ignore advice? Is it due to stubbornness, pride, or lack of confidence in the person giving the advice? The latter sometimes happens when we are young adults, especially when the advice is from our parents.