public marks

PUBLIC MARKS from bhartzer with tags customer & service


Customer Service and Digital Strategy

Earned media from great customer service carries a lot of weight today. A hotel that plans its digital strategy could reap benefits long into the future.


How to Use Twitter for Customer Service

There is now a great new tool for customer service that would probably not expect: it is called Twitter. Not only is Twitter a great social networking web site, Twitter is a great tool. And, more importantly, a time saver. On the Standing Dog Blog, we have a great blog post by Paul Griffith about how use Twitter as a customer service tool for your


HP Introduces Three New Telecom OSS Solutions

HP is introducing three software solutions to help communications service providers manage the customer experience to create greater loyalty, especially among high-value customers.


New Service Plans Meet A Wide Variety Of Customer Needs

Service Experts has announced a comprehensive and enhanced set of service plans that are designed to meet the needs of every homeowner.

Amdocs Introduces Unified Mobile Commerce, Search and Advertising Platform

Amdocs (NYSE: DOX), a leading provider of customer experience systems, has introduced the first unified platform for mobile service providers to offer digital marketplaces connecting advertisers, publishers, merchants and consumers.

InCharge Debt Solutions Recognized for Commitment to Outstanding Customer Service

To qualify for this honor, the organization must score at or above the 75th percentile when measured against NBRI’s Benchmarking Database and/or must improve 5 normative percentiles in total company score over the last survey.


Multimedios Bolsters Customer Service Operations with C-COR · Telecom Billing OSS News Review

C-COR Incorporated (NASDAQ:CCBL) is expanding its global footprint in Latin America with the region’s first combined deployment of workforce management and network monitoring with Mexican operator Multimedios Redes.