public marks

PUBLIC MARKS from bhartzer with tags customer & of

2013

Customer Service and Digital Strategy

Earned media from great customer service carries a lot of weight today. A hotel that plans its digital strategy could reap benefits long into the future.

2010

PathView Cloud Generates New Revenue for Managed Services

LinkStatus, an Apparent Networks customer and large managed services provider in the UK, provides continuous monitoring and testing of network performance so that its customers can focus on more important, business critical issues. The company specializes in assessing and reporting traffic type and volume; implementing services for deployment and m

2008

New Service Plans Meet A Wide Variety Of Customer Needs

Service Experts has announced a comprehensive and enhanced set of service plans that are designed to meet the needs of every homeowner.

How to Conduct a Survey - Creating the Survey

Part three of a series describing the basic strategies for creating effective customer and employee surveys.

Using Applied Science to Prevent Loss of Customers and Profits

Each customer is an investment and represents hours of marketing efforts and expenditures. Each customer lost represents an investment that is no longer reaping dividends. Having customers, not merely acquiring customers, is crucial for business success.

Best PPC Management

The Top 10 PPC Management Awards are based on the offered services, package diversity, value, customer service, feedback and website popularity of the selected companies.

How to Conduct a Survey - Intro

The first in a series of articles designed to to explain the very basics of conducting a customer or employee survey.

Quiktron Recognized for Commitment to Outstanding Customer Satisfaction

The National Business Research Institute (NBRI) awarded Customer Satisfaction Excellence to Quiktron, Inc., and welcomed them to the NBRI Circle of Excellence.

Amdocs Introduces Unified Mobile Commerce, Search and Advertising Platform

Amdocs (NYSE: DOX), a leading provider of customer experience systems, has introduced the first unified platform for mobile service providers to offer digital marketplaces connecting advertisers, publishers, merchants and consumers.

Intec Continues Dominance in Poland New Contract at Exatel

Intec, a global leader of business and operations support systems (BSS/OSS) for fixed, wireless and next generation networks, has a new contract deal with existing customer Exatel, one of the biggest providers of communications services in Poland. Under the terms of the agreement Exatel will upgrade to the latest versions of Intec’s market leading Mediation and Interconnect billing solutions.

4,000 Customer Email Accounts Deleted

A Charter spokesperson said an accident during routine maintenance deleted 14,000 accounts. Customers lost all of the information in the deleted accounts, including e-mails, photographs and bills.

National Business Research Institute to Award 2008 Circle of Excellence

The National Business Research Institute will be giving the NBRI Circle of Excellence Award to those organizations that have shown a dedication to improving customer and/or employee satisfaction.

Martin Dawes Systems and O2 Sign New Agreement for Billing Systems

Martin Dawes Systems, an international provider of billing, customer care and revenue assurance solutions, has been appointed as a supplier to UK mobile operator O2 of billing systems for O2 business, corporate and SME subscribers.

StayinFront Joins HP Developer and Solution Partner Program

StayinFront, Inc., a global provider of enterprise-wide customer relationship management (CRM) applications, decision support tools, data services, sample inventory management solutions and eBusiness systems, has been accepted into the HP Developer amp; Solution Partner Program (DSPP).

Domain Name Acquisition is Tricky Business

Personally I don’t see Network Solutions behavior as offensive as some others playing in the space, because they are merely attaching themselves to a domain that was initially checked through their interface, and offering it at their regular (inflated) price. They could say they are assisting the customer by reserving it temporarily on behalf of the Network Solutions customer who has expressed interest. If they allow it to drop in 4 days or so, the behavior is more of a shame than criminal.

2007

Do You Ignore the Advice That You Pay to Receive?

Why do individuals ignore advice? Is it due to stubbornness, pride, or lack of confidence in the person giving the advice? The latter sometimes happens when we are young adults, especially when the advice is from our parents.

Telrad Networks Introduces Full End-to-End Voice over WiMAX Solution · Telecom Billing OSS News Review

Telrad Networks, a veteran developer of carrier-grade telecommunications equipment, has released the Commatch 1000 series of VoIP customer premises equipment (CPE) as part of its offering for Voice over WiMAX.

The Employee and Customer Survey Blog - NBRI - NBRI Ranks Number 5 Amongst Patient Satisfaction Firms

Modern Healthcare magazine released its list of the quot;Largest Patient Satisfaction Firms quot;. Among these firms was the Dallas-based National Business Research Institute, coming in at number five. The rankings were based on total number of patient satisfaction survey engagements in the healthcare industry in 2006.

The Employee and Customer Survey Blog - NBRI - NBRI Celebrates 25 Years

The National Business Research Institute is celebrating 25 years of effective customer and employee survey research and analysis.

Multimedios Bolsters Customer Service Operations with C-COR · Telecom Billing OSS News Review

C-COR Incorporated (NASDAQ:CCBL) is expanding its global footprint in Latin America with the region’s first combined deployment of workforce management and network monitoring with Mexican operator Multimedios Redes.