public marks

PUBLIC MARKS from bhartzer with tags customer & is

2011

How to Use Twitter for Customer Service

There is now a great new tool for customer service that would probably not expect: it is called Twitter. Not only is Twitter a great social networking web site, Twitter is a great tool. And, more importantly, a time saver. On the Standing Dog Blog, we have a great blog post by Paul Griffith about how use Twitter as a customer service tool for your

2009

HP Introduces Three New Telecom OSS Solutions

HP is introducing three software solutions to help communications service providers manage the customer experience to create greater loyalty, especially among high-value customers.

2008

Using Applied Science to Prevent Loss of Customers and Profits

Each customer is an investment and represents hours of marketing efforts and expenditures. Each customer lost represents an investment that is no longer reaping dividends. Having customers, not merely acquiring customers, is crucial for business success.

Domain Name Acquisition is Tricky Business

Personally I don’t see Network Solutions behavior as offensive as some others playing in the space, because they are merely attaching themselves to a domain that was initially checked through their interface, and offering it at their regular (inflated) price. They could say they are assisting the customer by reserving it temporarily on behalf of the Network Solutions customer who has expressed interest. If they allow it to drop in 4 days or so, the behavior is more of a shame than criminal.

2007

Do You Ignore the Advice That You Pay to Receive?

Why do individuals ignore advice? Is it due to stubbornness, pride, or lack of confidence in the person giving the advice? The latter sometimes happens when we are young adults, especially when the advice is from our parents.

The Employee and Customer Survey Blog - NBRI - NBRI Celebrates 25 Years

The National Business Research Institute is celebrating 25 years of effective customer and employee survey research and analysis.

Multimedios Bolsters Customer Service Operations with C-COR · Telecom Billing OSS News Review

C-COR Incorporated (NASDAQ:CCBL) is expanding its global footprint in Latin America with the region’s first combined deployment of workforce management and network monitoring with Mexican operator Multimedios Redes.