2010
PathView Cloud Generates New Revenue for Managed Services
LinkStatus, an Apparent Networks customer and large managed services provider in the UK, provides continuous monitoring and testing of network performance so that its customers can focus on more important, business critical issues. The company specializes in assessing and reporting traffic type and volume; implementing services for deployment and m
2008
Using Applied Science to Prevent Loss of Customers and Profits
Each customer is an investment and represents hours of marketing efforts and expenditures. Each customer lost represents an investment that is no longer reaping dividends. Having customers, not merely acquiring customers, is crucial for business success.
Quiktron Recognized for Commitment to Outstanding Customer Satisfaction
The National Business Research Institute (NBRI) awarded Customer Satisfaction Excellence to Quiktron, Inc., and welcomed them to the NBRI Circle of Excellence.
Intec Continues Dominance in Poland New Contract at Exatel
Intec, a global leader of business and operations support systems (BSS/OSS) for fixed, wireless and next generation networks, has a new contract deal with existing customer Exatel, one of the biggest providers of communications services in Poland. Under the terms of the agreement Exatel will upgrade to the latest versions of Intec’s market leading Mediation and Interconnect billing solutions.
National Business Research Institute to Award 2008 Circle of Excellence
The National Business Research Institute will be giving the NBRI Circle of Excellence Award to those organizations that have shown a dedication to improving customer and/or employee satisfaction.
Domain Name Acquisition is Tricky Business
Personally I don’t see Network Solutions behavior as offensive as some others playing in the space, because they are merely attaching themselves to a domain that was initially checked through their interface, and offering it at their regular (inflated) price. They could say they are assisting the customer by reserving it temporarily on behalf of the Network Solutions customer who has expressed interest. If they allow it to drop in 4 days or so, the behavior is more of a shame than criminal.
2007
The Employee and Customer Survey Blog - NBRI - NBRI Ranks Number 5 Amongst Patient Satisfaction Firms
Modern Healthcare magazine released its list of the quot;Largest Patient Satisfaction Firms quot;. Among these firms was the Dallas-based National Business Research Institute, coming in at number five. The rankings were based on total number of patient satisfaction survey engagements in the healthcare industry in 2006.
The Employee and Customer Survey Blog - NBRI - NBRI Celebrates 25 Years
The National Business Research Institute is celebrating 25 years of effective customer and employee survey research and analysis.
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