PUBLIC MARKS from Teulliac with tag "customer experience"

This third and last post regarding my experience withe UK healthcare system follows on from two earlier posts – Part I and Part II – if you have not read these posts you may want to do so.

There are myriad reasons why companies treat customers poorly. One of the most common, costly – and most easily resolvable – is a lack of understanding around customers themselves. This gets at the core of two basic business questions that many companies either don’t ask or don’t share effectively across silos and groups internally