Socio-Technical Assemblages « Service Design Research
by karlcow
There’s a strong tendency to see services as ‘things’: we often hear that services are ‘more complex’ than products. All kinds of means to grasp the complexity of an airline or a hospital can be applied – cybernetics, actor-network theory, etc. But the interaction between a prostitute and his or her john or jane is complex in a way I don’t think these approaches capture.
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