Public marks with tag customerservice Public marks with tag customerservice http://blogmarks.net/marks/tag/customerservice How Hard Could It Be?: Good System, Bad System - Starbucks - company culture http://www.inc.com/magazine/20080801/how-hard-could-it-be-good-system-bad-system.html?partner=fogcreek 2008-07-31T09:56:51Z jeanruaud business, management, customerservice, productivity

How Hard Could It Be?: Good System, Bad System - Starbucks - company culture

by jeanruaud

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]]> The Psychology of Waiting Lines > General article by David Maister http://davidmaister.com/articles/5/52/ 2007-11-27T19:38:06Z jey psychology, customerservice

The Psychology of Waiting Lines > General article by David Maister

by jey

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]]> The Customer Service Black Hole http://blog.frabba.com/2006/09/21/the-customer-service-black-hole/ 2006-09-22T19:09:59Z frabbadude customerservice, business, sales, marketing, critique, service

The Customer Service Black Hole

by frabbadude

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]]> May God Curse Our Company the Day We Mock Our Customers http://blog.centraldesktop.com/comments.php?y=06 2006-04-14T17:29:56Z helmut social, software, rails, web2.0, 37signals, web20, centraldesktop, customerservice

May God Curse Our Company the Day We Mock Our Customers

by helmut

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